Management Service Operation Case Study Example | Topics and Well Written Essays - 3750 words

Management Service Operation - Case Study Example Monitoring of the services rendered and correcting it is an important feedback management technique that needs to be adopted and implemented. The Service Industry that has been taken for analysis purposes is the tourism industry at Pattaya, Thailand. All the aspects of the business management laid out earlier, pertaining to the geographical advantage, facilities and operational management and Human Resources Management are studied during my visit to the location. This is analysed to see whether the theoretical aspects are met by the practical situations in the hospitality and the tourism industry. The extent to which the factors affect the performance of the industry has been studied and presented below. 2. Finance management is a major requirement for any business and this paper studies the methods adopted by the finance management team at the hospitality centre to take care of the issues that might prop up from time to time. 3. Operational Management was studied under the capacity management principles that were employed to take care of the capacities of the location, quality of service and the overall operational management. 4. ... The details of these are presented below. Location and Facility Management The company we are interested in is a resort at the Beaches of Pattaya, Thailand. The resort spans about 4 acres of land facing the ocean front beach called the Dongtan beach. The location is tropical. The hospitality divides the season into three groups rather than two. They call it low, high and peak. The low season is between May 1 and Oct 31. The High is between Feb 15 and April 30 while the peak season is between Dec 20 and Feb 14. There is a gap of about one and a half months, which is used by the management to do maintenance or any other activity that might be needed to make the resort a better one for the customers to walk in. It is designed as a Thai village Resort with only 45 suites that takes care of every need of the customer. The village resort has three types of cottages or suites. These include forest lane houses, pool cottages with garden showers and suites with Thai showers. All the three of them offer similar basic facilities to the customers. 1. Every suite can be occupied by 2 to 4 people, with 60 to 80 square meters of space for the occupant. 2. Some suites come with full kitchen, refrigerators, ovens, burners, etc., 3. But every one of the rooms inherits the architectural splendours of the past and replicates the Thai heritage themes. The silk, the cotton, the furniture are all hand made from the Thai villages. Many of the original artwork of Thai artisans adorns the rooms (Rabbit Resorts 2007). 4. In some of the cottages, private balconies and gardens are also maintained. Even a garden Thai Shower for a bath in the gardens is possible. 5. The resort also provides a room service like any other would, in addition to the restaurant